Adapting motor to an ‘electric’ world

While it’s sometimes difficult to compete on price against direct insurers, AX’s director of commercial sales Steve Molloy, shares some experience in how FNOL and claims management partners can support brokers in attracting and retaining customers.

Brokers are looking at ways to make “service” a unique selling proposition following the Financial Conduct Authority’s ban on price walking, as they increasingly consider how they can differentiate themselves.

Non-fault claims conversion is an important key performance indicator but is typically used more to forecast income than to reduce claims spend. If your claims partner increases conversion by reducing leakage, they are not only allowing you to control the customer