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Analysis

Call it what you like

While it makes sense for insurance companies to look for cheaper and more effective ways of transacting business with customers, has the decision to offshore operations to India caused more harm than good? Sarah Hills reports

All for show?

Many insurers claim that they provide exceptional service to brokers, while many brokers believe that insurers are all 'song and dance' when it comes to their performance. Paul Lang looks into the state of service standards in the market, and how…

State of the art

The contemporary art market is a profitable area for the insurance industry and, with an increasing number of private collectors from across the globe seeking the latest work, Philip Austin discusses how providing high-net-worth cover has never been more…

The best direction

In the rapidly changing world of insurance, brokers need to be sure of their insurer partners more than ever before. David Lomas highlights the importance of insurance asset management, and explores how brokers can find their bearings

Walk this way

Premium finance companies are encouraging the broking sector to look into the future and visualise the benefits of using their services, but how can brokers move with the times and better utilise the skills that providers have to offer, asks Liz Booth

Making a splash

With brokers continually looking for new business, Sarah Hills discusses the benefits of taking on add-on insurance in order to generate income

The more things change

The insurance industry must adapt to a continually changing environment, especially with regard to new advances in technology and consolidation in the market. However, has the very nature of the industry changed dramatically, or has it merely moved in…

Reshaping the claims regime

The industry will watch closely the Ministry of Justice's response to its consultation paper on reforming the claims process in October

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