Financial Ombudsman Service Complaints System - Getting a handle on complaints
Brigitte Philbey explains how the Financial Ombudsman Service's complaints system will work and how it could affect brokers and their customers
Complaints about firms authorised by the Financial Services Authority to carry on general insurance intermediation activities will now fall within the compulsory jurisdiction of the Financial Ombudsman Service.
This is an automatic consequence of FSA authorisation. Firms do not have to apply to join the FOS, but nor can any firm authorised by the FSA that conducts business with eligible complainants opt out.
The FOS is an independent organisation, set up under the Financial Services and Markets
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