FSA issues PPI redress guidance
The guidance outlines steps the Financial Services Authority (FSA) believes firms should take when writing to these customers.
It expects firms to be clear in their communications explaining why a customer may have been mis-sold, how the customer should respond and stressing the importance of responding promptly.
The letters are part of a root cause analysis firms that have received a large number of complaints have to undertake.
When an FSA authorised firm identifies recurring or systemic
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact [email protected].
You are currently unable to print this content. Please contact [email protected] to find out more.
You are currently unable to copy this content. Please contact [email protected] to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
More on Regulation
Videos/Podcasts
Insurance Covid-Cast: How has staff productivity been impacted by remote working?
For the 35th episode of Post and Insurance Age’s video series we gathered together a panel of senior insurance managers to discuss how productive staff have been since Covid-19 lockdown, and whether it has changed as restrictions have eased?
Subscribe to our daily newsletter for all the latest news
Most read
- TL Dallas takes from Marsh to launch new division
- CFC Syndicate 1988 begins trading
- Former Brightside boss Mark Cliff joins Hiscox
- How can insurance grow its social media reach?
- Video: What the papers say, episode 2
- Insurtech Zego launches trans and non-binary workplace policy
- People Moves: 14-18 June