Ombudsman calls for more decisive action from FSA

Report highlights complaints against insolvency practitioners

Speaking at the British Bankers' Association complaints-handling seminar, Mr Boorman said that the FOS had received more than 200,000 complaints about payment protection insurance (PPI).

"I hope that if we are ever again in a situation where things have gone seriously wrong, there will be a clear, prompt and open debate about whether a so-called 'complaints-led' strategy is the right response - or whether consumer 'information-asymmetries', costs, the sometimes baleful role of claims-management

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: