Regulation
Conflicts of interest
Broker Management Forum
Germany stalling over IMD implementation
Germany is still dragging its feet over the implementation of the European Union's Insurance Mediati...
Appointment at The British Insurance Brokers' Association
The British Insurance Brokers' Association has appointed Peter Kelly, head of office at Marsh Belfas...
Getting closure
Q. I have to make redundancies and close one of my branches. I'd like to give the option of voluntary redundancy and retain talent regardless of their length of service with the company, what are my legal options?
Frustration over endowment claims
To advise, or not to advise? That is the question that rather too many major financial institutions fail to apply with sufficient rigour, according to the Financial Services Authority
Zurich pays for impropriety
Zurich Financial Services has come to an agreement with New York Attorney General Eliot Spitzer and ...
FSA and OFT set out action plan for greater co-operation
The Financial Services Authority and the Office of Fair Trading are to produce an action plan, to be...
Brokers still licking regulation wounds
In the run-up to this year's British Insurance Brokers' Association (Biba) conference in Brighton, Insurance Age conducted an online poll of readers to gauge your views on a number of the major themes on the agenda. Michelle Worvell reports on the results
IDS joins forces with AuditWare Systems
IDM Data Solutions (IDS) has joined forces with AuditWare Systems to develop its full range of fraud...
Your views on changes since regulation
Brokers' customers have not reacted positively to the changes implemented since Financial Services A...
First class travel for all customers
Insurance industry customers demand, and are quite entitled to receive, the very best of treatment, says Paul Maidment but too often they are made to feel like second-class citizens
Greenway champions non-advised sales fight
Concerns about the growth of non-advised sales under the new regulatory regime have been taken up wi...
FSA's customer campaign will cause claims headache
The Financial Services Authority's (FSA) Treating Customers Fairly (TCF) campaign could leave compan...
The runt of the litter
Good things come in small packages, according to the well known saying, but in the current competitive environment being small is not necessarily an advantage, as Liz Booth explains
Thoughts on the fairness of FOS investigations
- "Surely the charges should relate to who is at fault? Hence, if a claim is upheld the insurer pays...
FSA gives verdict on claims review
The Financial Services Authority (FSA) said it was encouraged by a recent survey of insurers' retail...
The hottest insurance gossip
How strange it was to see Michael Bright and Phil Condon whispering sweet nothings to each other in ...
Broker forum
Visit the Insurance Age Broker Forum as many thousands have since its initial launch. Brokers have ...
Time to change your tune
Music insurance
OFT launches PPI market study
The OFT has launched a market study to look in depth at the payment protection insurance (PPI) secto...
Farm birds not covered for flu
British farmers are not going to be covered for the impact of avian flu on birds as the virus spread...
Where there's muck
Environmental risk is likely to become a significant liability for UK brokers and their commercial clients. Karl Russek outlines the opportunities for intermediaries in ensuring customers meet pending regulations on pollution
The rising costs of covering solicitors
The Consumer Complaints Service has raised the maximum fine it can impose on law firms by 200% - and now new proposals contemplate scrapping the distinction between poor service and misconduct
Norwich Union's fleet risk team doubles in size
Increasing demand for fleet risk management services has prompted Norwich Union to double the size o...