FSA sets strict deadline for 'treating customers fairly'

The Financial Services Authority (FSA) has set a deadline of March 2007 for FSA regulated firms to reach the 'implementing' stage of their Treating Customers Fairly (TCF) work in a substantial part of their business.

The decision was made following the FSA's latest progress report, Treating Customers Fairly - towards fair outcomes for consumers discovered two key findings. The first being that, although the majority of firms are making good progress, others are lagging behind.

Clive Briault

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