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Regulation

Seeing the cultural light

Q: Why does the Financial Services Authority value complaints highly but not take customer compliments and testimonials into account?

Editor's comment

As we enter a new year, it will be interesting to see how 2008 pans out. Without a doubt, there will...

Achieving a balance

Q. The Financial Services Authority has queried if our client account is included in our balance sheet figures in the Retail Mediation Activities Return. Please explain the situation

Managing lay-offs

Q. My company has cashflow problems and may need to make a few employees redundant. Which procedures are correct?

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