Something strange in Rockpool?

Despite the fact that the British Insurers' Brokers Association (Biba) is promoting itself and the merits of using brokers to the public, it seems that the number of call centre referrals have drastically declined since it outsourced its consumer call centre last year.

I was extremely surprised when our company received a letter from Rockpool recently - which I understand is the outsourced company that Biba uses for its call centre. It offered to sell us leads, which obviously confused me.

I

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: