Opinion

Comment

Well no-one could claim that 2005 has been a dull year! The onset of Financial Services Authority (F...

The pathway to progress

A major shift in government thinking in an area crucial to the insurance industry has taken place over the last year. Rehabilitation is now on its agenda

No place like home

Q. Increasingly frustrated by the (lack of) insurer service from overseas call centres, can we insist on UK-only offices as we are not convinced people are properly trained to understand our needs?

Bad practice comes under the spotlight

The FSA intends to find out once and for all whether insurers are complying with its rules on selling payment protection insurance. Ian Moffatt says it will be a long, but worthwhile, task

A single voice of reason

The time is ripe for addressing concerns surrounding the so-called compensation culture. However, it is imperative that the industry tackles this 'as one'

Sentiment insight

The Sentiment Survey published in this edition of PB reflects brokers' fears about insurers competin...

Taking the pulse

Q. An employee has been absent from work for over three months with injuries sustained outside of the workplace. Proposed return dates keep getting set back. Can I dismiss him?

Timely renewals

Q. Our firm is experiencing difficulty in obtaining renewal terms from certain insurers in time to meet FSA deadlines. What should we do to ensure that we do not breach FSA rules ourselves?

Searchlight

I feel we must reclaim our industry from the stock market and rescue it from the short-termism from ...

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