Bad practice comes under the spotlight

Earlier this year the Financial Services Authority (FSA) signalled its intention to investigate the selling of mortgage payment protection (MPPI) and other payment protection insurances (PPI).

This involved undertaking mystery shopping; visiting firms selling PPI to assess whether they are complying with its rules and looking at policy summaries to establish whether insurers are setting these out correctly and providing customers with a clear understanding of the features of their contract.


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