Industry must learn lessons from past IT white elephants

It was about 15 years ago that a few international brokers got together to see if they could obtain industry support for an IT initiative to improve efficiency between them and insurers.

This was just after a major London market initiative had failed to take off. The major insurers agreed to co-operate and the Commercial Lines Market Initiative (CLMI) was started. A Willis executive chaired it and the steering group contained chief executives of many industry big hitters. There was a very

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