Opinion
Brit Insurance strikes deal
As the England cricket team struggles to hold onto the Ashes in Australia, Brit Insurance has struck...
PPI: time is not of the essence
Speed of process is key in the financial services markets and providers and brokers are looking to d...
Letter of the month
Is PPI becoming too hot to handle?
Service concerns reflected in insurers' reshuffle
As 2006 draws to a close, insurers seem to be holding off from the usual year-end target driven mad ...
Drunken behaviour
Q. One of our client care managers was stopped by the police for drink driving. He was just under the limit, however, this is unacceptable, what can I do?
Disclosure poser
Q. I am concerned about commission disclosure. How can brokers dissuade the FSA from going the hard disclosure route?
Queen's Speech focuses industry
The list of bills in the Queen's Speech has refined the areas the industry will be looking at in the coming session
UK general insurance broking
It has been another very interesting year in the world of UK general insurance broking. Just when yo...
Will distribution margins wilt under the spotlight, again?
Distribution margins for insurance intermediaries are again the subject of intense investigation. Th...
The hottest insurance gossip
Never lacking in corporate confidence, Polly C was not surprised to read that Allianz Cornhill Legal...
Conservative views on flooding
With the prospect of a Conservative victory in the next General Election looking more serious, what would this mean for the insurance industry?
Conflict management key to disclosure outcome
Much has been said about hard disclosure in this edition. To recap, some company market insurers are...
Letter of the month - The failure of PPI providers needs tackling at the top end
Oh dear. Yet another report from the Financial Services Authority voicing concerns at the failure of...
Client money worries
Q. If my firm get a FSA themed visit, I am concerned we might have a problem with the money rules. I am not sure where to start, any suggestions?
Overheard
Overheard would like to extend its warmest thanks to all those who contributed to making the recent ...
Keeping calm in a climate of fear
As most of you will know by now, John Tiner has announced that the Financial Services Authority will...
Attendance rules
Q. An employee who is always late is starting a trend and our attendance figures are falling. What can I do to address the issue?
The hottest insurance gossip
The new age discrimination laws seem to be getting everyone in a pickle - brokers and insurance maga...
When I read Tony Cornell's Agenda ..
When I read Tony Cornell's Agenda piece this month I admit to thinking, thank goodness that someone ...
Technology will make us faster and smarter
With its fondness for traditional methods of working, the insurance industry has viewed the implementation of new technology with more suspicion than most. Tim Rankin feels it should embrace any possible advance to have a hope of protecting its…
It's not a game: you've got to spin to win
In September, Norwich Union (NU) gained widespread coverage for its decision to increase private car...
Redundancy woe
Q. I may be forced to make redundancies. I can offer part-time roles but if none accept I will have to make them redundant. What are my options?
Compliant status
Q. I have just been made compliance officer by my firm. I know that everything is not quite as it should be. What should I do?
23 pages of paperwork for a motor renewal: is the FSA neglecting environmental, as well as broker, costs?
Although I fully support the Financial Services Authority ideal of offering the general insurance cu...