Opinion
Letter of the month
PPI problems spiral through not following basic principles Following the recent Office of Fair Trad...
Boisterous behaviour in Portugal
There was boisterous behaviour in Portugal, where Sirius entertained brokers and press in a luxury h...
A matter of trust and respect
Politicians are trusted less and less and they need to engage their constituents in an effort to re-establish themelves as local representatives
Comment
A 'golden rule' they teach you at journalism school about writing a comment piece is that you are su...
Without insurance we would all be at a loss
The insurance industry needs to work hard on vanquishing its unfair reputation as a boring area to work in, and show what a challenging and interesting industry it can be, argues Peter Elliott
Insurers pray they can avoid distribution hell
Insurers buying brokers appears to be back on the agenda. Allianz has purchased Home & Legacy and ta...
pollyc@incisivemedia.com - The hottest insurance gossip
Polly has heard about some funny claims stories in her time but the best one has to come courtesy of...
Looking ahead to Parliament in 2007
With 2006 having been such a good year in Parliament for insurers, 2007 promises to be tougher, with some battles to be fought
Internet abuse
Q. We have had a complaint that an employee has been sending abusive emails to female staff. How should we deal with it and prevent this in future?
Viewpoint - Marketing the middleman
Marketing has always been a bone of contention between insurers and brokers. All too often, advertis...
The baby boomers' consolidation revolt
Tightening up on the anecdotal evidence that broker start-ups are on the increase was a frustrating ...
Cash plans are key to reducing sick days
I was encouraged by the Confederation of British Industry report that said working days lost to abse...
Play today, gone tomorrow!
A recent invitation to experience Cuban jazz at the legendary and recently refurbished Ronnie Scott'...
TCF reviewed
Q. My co-director wants me to review whether we treat customers fairly. If we did not we would have no business, so what more can I do?
The hottest insurance gossip
We never thought that pink was Chris Hanks', of Allianz Cornhill, colour but Polly was forced to thi...
Regrets, we've had a few, in fact, too many to remember
Hindsight is a wonderful thing. It makes life so easy if you can comment on an issue or initiative w...
TCF warrants plenty of TLC
Come next Spring, management information from your firm will be scrutinised by the FSA to determine whether you are giving TCF the attention it deserves, warns Cathie Bruce
A matter of trust
Q. What is involved in operating an Insurer Trust Account? What should we watch out for?
Paul Matthews: his aspiration to be the next James Bond
Paul Matthews has always vowed he would one day buy a brokerage but recently he unsubtly revealed an...
CII seeking serious sea change
At last it looks as though the insurance industry is going to get the campaign it deserves to tackle...
Prayer pressure
Q. A recent recruit has demanded days off due to his religious beliefs and has requested a place to pray at work. Am I obliged to comply?
Focus on quality not price
I have been in insurance for more than 25 years and I am dismayed to say that today's commercial mar...
Letter of the month - A few questions raised over 'Claims and the broker'
Having recently heard the Broker Management Forum debate 'Claims and the broker', it would have been...
2006 - a legislative milestone
The past year has seen a raft of new legislation debated and passed by the government. However, more needs to be done to ensure these laws serve the purpose for which they were created