Opinion
Handling grievances
Q. I am unclear on how to deal with grievance complaints. Can you advise?
Issuing a few key facts
Q. I heard that we don't need to issue Keyfacts documents any more. Is this true?
Servicing customers
Competition for market share presents a perennial challenge but to successfully stand out from the c...
Battle of the providers continues
I enjoyed the comments made in the July issue about GoCompare.com and our recent response to the Dir...
Electricity substation closes due to flooding
At the time of going to press, approximately 40,000 homes had lost power in Gloucester after an elec...
A worrying case of who cares the most
I rarely write on matters unless I am incensed or disturbed about the consequences of effect. For in...
The hottest insurance gossip
While cruising the Henley Regatta circuit on the impressive steamboat - the Windsor Belle - courtesy...
Commercial claims service at a crossroads
At the British Insurance Brokers' Association (Biba) conference, a broker told me that he had decide...
Honourable behaviour - a bygone era?
I refer to the Treating Customers Fairly initiative and the Financial Services Authority's December ...
Scrutiny over private equity sector
The private equity row has changed the political climate over the past couple of months. What other tax regimes could come under closer examination?
'Quiet months' of summer
Despite being the 'quiet months' of summer, the movement in the broking market has been frenetic. Ho...
More flexible thinking
Q. What are the regulations surrounding flexible working?
Insurers edge closer and closer to brokers
Andrew Tjaardstra, Editor We are starting to see the first signs of how insurers are reacting to Ax...
Still a people business
Simon Cooter, UK distribution director, Brit Insurance It is now three months since I joined Brit I...
Futuristic service is hard to swallow
I note with interest your front page article in the June edition. The company in question claims tha...
Disgust at unfairness of travel policies
John Portwood, B Portwood & Co Despite the concerns about insurance fraud, which insurance companie...
First-time homebuyers need MPPI
Adrian Fowler, Head of marketing, Assurant Solutions I thought the Council of Mortgage Lenders' (CM...
Comment
With all that brokers have been through in the past few years, it would be nice if they were able to...
It's a crazy, crazy world
I cannot open a trade magazine or hold a conversation with a broker or insurer without thinking what...
pollyc@incisivemedia.com - The hottest insurance gossip
Polly was delighted to spend a day at the races with Allianz recently. Dressed in an elegant frock a...
Put in a good word
Mobile phones are now part and parcel of the way that people conduct their everyday lives and business activities, so it makes sense for the insurance industry to use texting as a way to reach out to customers. Paul Martin explains how effective texting…
Interesting read
I was very interested to read Graeme Trudgill's article on the issues surrounding brokers' professio...
Labour needs a political history lesson
Gordon Brown is fixing his sights on reform of the Treasury to take away some of its power. However, a similar strategy has been tried before - and it failed
Front row seats
At a break-out session at the BIBA conference, or 'seminar session 3, stream 1', it was fascinating ...