New FOS chair expects "record levels" of customer demand

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Sir Nicholas is currently the chairman of the Aviva UK Life With-Profits Committee, a director of the Pension Corporation and is a former chairman of the Board of Inland Revenue.

Chairman of the FSA, Lord Turner, said: “Nick has had a distinguished career and brings a wealth of experience in demanding board positions. His predecessor, Sir Christopher Kelly, steered the Ombudsman Service through challenging periods, and the next few years will be no easier.

“This role needs a customer service

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