PPI complaints soar by 57%
The figure represents a 57% hike on the 19,259 recorded between July and October 2011 and is the equivalent of nearly a third of PPI complaints received in the 2010/11 year.
The rise means that year to date, the FOS has received 104,597 complaints.
In terms of resolution of complaints, the final three months saw 68% resolved in favour of the customer, a drop from 92% the previous quarter.
At the start of this year, the FOS published its budget for the year in which it predicted that it would
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