PPI complaints more than double
The Financial Ombudsman Service (FOS) has revealed a 140% increase in the number of new payment protection insurance (PPI) cases it received to 378,699 in the year ended 31 March 2013.
The major rise from 157,716 the year before meant that PPI made up 74% of the FOS's total new case workload.
Motor insurance complaints also rose by 7% to 7,785 (2012: 7,264) and "other types of general insurance complaints", which includes the likes of commercial vehicles and property and pet insurance, were up 15% to 6,330.
Meanwhile, buildings insurance cases only increased by 1% to 4,611 and contents insurance complaints actually dropped 3% to 2,027.
Travel insurance complaints were up 13%
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Insurer
Biba Conference 2024 countdown: Arch Insurance UK’s Mike Bottle
Mike Bottle, SVP, strategy and distribution at Arch Insurance UK regional division, tells delegates not to overcommit and book meetings wisely, explains why Arch’s stand offers a great space for productive conversations, and outlines his love for the Stone Roses.
ABI stops short on voluntary premium finance cap as it sets out five principles
The Association of British Insurers has stopped short on a voluntary industry-led cap on premium finance as it set out five principles aimed at helping consumers manage the cost of paying-monthly for motor insurance.
Dual to open two UK offices as McGinn’s regional push gathers pace
Howden-owned managing general agent Dual will be opening two offices in the UK within a year, aiming for 12 to 15 staff in each to build its regional broker business, Insurance Age can reveal.
AA’s insurance arm Ebitda jumps by 42%
The AA’s insurance arm’s adjusted Ebitda rose by 42% to £64m as its broker books fell slightly in the year ended 31 January 2024.
Aviva to open branches in Chelmsford and Southampton
Aviva is to open offices in Chelmsford and Southampton, delivering on its promise to set up two new branches this year, Insurance Age can reveal.
IPT hits record £8.1bn in 2023/24
Insurance Premium Tax receipts totalled a record £8.15bn in 2023/24, up 11.4% on the year before, HMRC has confirmed.
Zurich strikes five-year capacity deal with MGA Freedom Services
Zurich has signed a five-year capacity deal with MGA Freedom Services that will see both re-enter the telematics market, Insurance Age can reveal.
Intellectual property – how can brokers help clients insure the intangible?
There is more intellectual property in existence today than ever before – and its value is growing at a faster rate than physical assets. Martin Friel explores what products exist to help brokers protect their clients’ intangible assets and why SMEs are as much at risk as corporates.
Most read
- Zurich strikes five-year capacity deal with MGA Freedom Services
- Aviva to open branches in Chelmsford and Southampton
- Pen inks £150m social housing capacity deal with SiriusPoint