PPI complaints more than double


The major rise from 157,716 the year before meant that PPI made up 74% of the FOS's total new case workload.

Motor insurance complaints also rose by 7% to 7,785 (2012: 7,264) and "other types of general insurance complaints", which includes the likes of commercial vehicles and property and pet insurance, were up 15% to 6,330.

Meanwhile, buildings insurance cases only increased by 1% to 4,611 and contents insurance complaints actually dropped 3% to 2,027.

Travel insurance complaints were up 13%

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