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Quality control
When selecting a broker, small to medium-sized enterprises tend to focus on price, pushing overall performance aside. Liz Booth looks at how brokers can put service back into the equation and effectively compete against direct sellers
Independent trial Round-up
This month's proceedings kicked off with Michael Bright denying that he was aware of the existence o...
Commercial lines team of the year - FMW Risk Services
While its implementation of a strategy based on organic growth was impressive, it was FMW Risk Servi...
FSJ designs malpractice offering for Biba members
FSJ, the UK wholesale arm of broker Heath Lambert, has launched a medical malpractice scheme in part...
TCF article hit the regulation spot
I was beginning to suffer from Treating Customers Fairly (TCF) fatigue, as the Financial Services Au...
Bridging the gap
As the chief executive officer of one of the largest insurers in the UK, Bridget McIntyre has a lot on her plate, from ensuring Royal & Sun Alliance (RSA) maintains its customer focus to having a positive working relationship with its broker partners…
Fine highlights customer exploitation
The recent £182,000 Financial Services Authority (FSA) fine of Hadenglen Home Finance and its chief ...
Schemes intermediary of the year - Wilby - Dealerguard
Recognising that caravan and motorhome dealerships were at a loss when it came to their insurance ne...
Risk management service of the year - Barnett & Barnett
Delivering on its promises, Barnett & Barnett developed unique service for its clients and prospecti...
Claims service of the year - PMI Health Group
The judges praised PMI Health Group for its specialist nurse-led claims management team, which has b...
Lorega to focus growth plans
Lorega has revealed that it intends to significantly expand in the UK, with the introduction of a ne...
NU holds firm over strategy
Norwich Union (NU) has reaffirmed its strategy of not buying brokers outright, with the confirmation...
Customer service provider of the year - AA Insurance
With its launch of One Call, AA Insurance not only improved its dealings with clients but also boost...
pollyc@incisivemedia.com - The hottest insurance gossip
Many would agree that one of the beauties of retirement is the promise that one can enjoy a glass or...
Comparethemarket.com has partnered ..
Comparethemarket.com has partnered with knowyourmoney.co.uk, a price comparison website offering gui...
Investment in people award - Moorhouse Group
A successful staff motivation and training exercise has shown the Moorhouse Group in a new light, in...
A monthly look at who is moving where ...
Aon has boosted its Scottish team with five new appointments. Graham Munro has joined as public sect...
A new start-up broker, VCB ..
A new start-up broker, VCB Insurance Brokers, has been formed, with the aid of Bradford-based Beaumo...
Roll of honour
Most effective use of e-business Caunce O'Hara & Company PMI Health Group The Outright Company UK...
The Independent Trial Commentary
Condon defends on grounds of exclusion as Lomas reveals depression and losses
Appointment at Arista Insurance
Arista Insurance has appointed Sian Rolfe, Andy Mayers and Richard Clarke to its underwriting team i...
Lloyd's half-year profit
Lloyd's has announced a six-month pre tax profit of £1.8bn, raising its central assets to £2.17bn. C...
Appointment at Evolution Underwriting
Evolution Underwriting has appointed Angie Mugford as a business development executive. ...