Regulation
Hodges insists £15m misallocation has been "immediately rectifed"
Bondholder report reveals that £15m was misallocated between November 2007 and January 2011.
Biba calls for end to insurance "information overload"
Biba executive director criticises "reams and reams" of information that "overwhelms" customers.
FCA launches price comparison website probe
Regulator warns that consumers may "focus solely on price" rather than appropriate cover.
Natalie Ceeney steps down as FOS' chief ombudsman
Watchdog trebled in size under departing chief's leadership.
CII launches consultation into chartered status standards
Industry body aiming to update chartered requirements.
Biba starts search for new chair after Homer steps down
Broker trade body hopes to appoint a replacement by the end of the year.
Fears mount over FCA name-and-shame threat
Watchdog’s plans to name firms under investigation causes dismay and confusion for brokers
CPP sets aside £55.8m to cover mis-selling penalty
Credit card insurer forced to stump up a further £1.8m to cover bill.
Scottish independence would have "significant impact" on insurance
Scottish independence has implications for financial services sector.
Ernst & Young report warns insurers over competition and regulatory scrutiny
Insurers must change underwriting approach, according to research.
MoJ to introduce independent whiplash panels in 2014
The government has launched a crackdown on whiplash fraud as part of a series of measures to reduce the cost of running a car.
UKGI to provide compliance support to Aim CoreProtect
UKGI has been appointed as preferred supplier by wholesale broker and trading platform provider Aim CoreProtect.
Expertise in Action: Broker: Preferential treatment
Few clients are interested in commission disclosure, however, the issue of preferential treatment for brokers that produce the most business for insurers could soon face regulatory scrutiny.
FCA must remember that mud sticks
This week the Financial Conduct Authority (FCA) confirmed it now has the power to publically name firms under investigation.
FCA complaints fall in H1 2013 as GI grievances grow by 16,000
Consumer complaints reported by financial services firms to the regulator fell by 500,000 between the second half of 2012 and the first half of 2013.
FCA's decision to name firms under investigation slated as "unfair"
The Financial Conduct Authority's (FCA) decision to name firms under investigation has been criticised as "calculated to gain publicity".
FCA to name firms under investigation
The regulator has confirmed that it will now name firms under investigation.
IMD II labelled a "low priority"
The Insurance Mediation Directive (IMD) II proposal has been described as a "low priority".
New compliance firm aims to be "one-stop shop"
A new regulatory consulting firm has launched this month to act as a "first-choice" advisor and "one-stop shop" on regulation and compliance issues for firms in general insurance and legal services.
Biba's new compliance chief urges FCA to back off brokers
The new compliance chief of the British Insurance Brokers' Association (Biba) David Sparkes has vowed to fight for more "proportional regulation".
FCA probe finds "no consistency" in insurer use of private investigators
The Financial Conduct Authority has stated that "there is no consistency" in the way insurance companies use private investigators (PI).
Expo South 2013: FCA's regulation approach will cause brokers "brain ache"
The Financial Conduct Authority's (FCA) approach to regulation is "fundamentally new, fundamentally different and will cause a lot of brain ache" brokers heard at Insurance Age's Broker Expo South 2013.
FCA review finds serious problems in PPI complaints handling
The Financial Conduct Authority (FCA) has found serious problems with complaint handling decisions and communications to customers at two thirds of firms reviewed in a payment protection insurance (PPI) investigation.
esure changes “unfair” terms after FCA concerns
esure Insurance has agreed to change two of the terms and conditions in its home insurance and car insurance policies after the Financial Conduct Authority (FCA) highlighted concerns.