FCA review finds serious problems in PPI complaints handling

Warning sign

The regulator warned that one medium sized firm has already been referred to enforcement as a result of the review and that it was considering whether a number of others should also face further action.

The news came as the FCA published the findings of a complaints handling review of 18 medium and small sized firms currently handling payment protection insurance (PPI) complaints.

The review covered smaller high street banks, building societies, credit card providers and personal loan companies

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: