Editor’s letter - August 2013
“Here’s a wild and wacky suggestion, how about treating customers fairly not mis-selling add-on policies?”
It is staggering to think that in the same month that Aviva announced the closure of 13 branches around the UK over the next two years, I’m still going to focus on another story that broke in July.
Instead it is Swinton and the broker’s £7.4m fine that I’d like to share my thoughts on.
In her article on pages four and five, Caitlin Morrison goes through the details behind the record-breaking fine and, quite rightly, gives Swinton the full opportunity to reply.
To be fair to the company they have
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