Regulation
PPI complaints fall 50% on last year
PPI still gets most complaints despite drop, but car and motor complaints rise 6%.
Webinar: Regulation – The 3Rs
Insurance Age tackles regulation in this bespoke on demand web seminar for brokers.
IBSC proposes new syllabus for the industry
Syllabus seeks to codify standards and duties and possibly lead to formal qualification.
Ofcom fines Ageas £10,000
Insurer hit in the pocket for making “abandoned calls”.
CMA ruling 'good news for brokers'
Market likely to be relieved referral fees to credit hire organisations remain untouched, but Biba says findings are “not enough”.
Mixed response to CMA report
Allianz “disappointed” by motor findings but AA “welcomes” the report into competition as ABI calls it “bad news for consumers”.
CMA publishes final report on motor market
Authority cracks down on aggregators, but cannot see remedy for problem of post-accident services costs.
PPI still leads on ombudsman complaints
Payment protection insurance makes up seven out of ten complaints to regulator as insurance cases rise 1%.
FCA bans Oldbury broker
Abdul Razzaq prohibited from working in financial services industry.
IBSC consults on FCA's conflict review
Council gets to grips with what brokers are doing around conflict issues as it publishes first discussion paper.
FCA launches social media consultation
Watchdog to examine financial promotions on digital platforms.
Broker QT: Olympian Edwards says disclosure lessons could be learnt from IFAs
Olympic triple jump gold medalist Jonathan Edwards is the latest big name to weigh into the transparency debate, admitting that on the surface his broker appears less professional than his IFA.
FCA creates new general insurance director role
Regulator has increased senior management to help with "increasingly demanding agendas".
FCA will continue remedy work on add-ons
Regulator has finalised findings on market study.
ABI responds to Which campaign
Association says industry already transparent.
‘Business as usual’ for FCA as it awaits Clifford Chance review
Watchdog will "not go into purdah" while investigation takes place.
Biba calls FCA to arms on comparison sites
Trade association urges action from FCA on aggregator findings.
FCA claims aggregators' focus on price is 'distracting' consumers
Watchdog review finds comparison sites are failing to meet customer expectations.
Panellists and Scottish brokers clash over benefits of independence at Question Time event
Insurer rates, currency questions and market withdrawals among concerns
FCA boss sees salary rise to £460,000
Watchdog's annual report reveals £30,000 pay jump.
ABI proposals could ‘complicate’ broker market
Brokers and insurers issue reserved welcome for plan to show previous year’s prices.
FCA levy increases for brokers and insurers
Regulator raised total funding requirement by £14.3m.
FSCS GI provision payout increased by £10m in 2013/2014
Fund saw decline in PPI claims.
Broker Question Time - Biba CEO White warns disclosure inevitable after German U-turn
Amanda Blanc has called for a wide reaching industry debate on the issue of commission disclosure.