Insurance Age blog: Insurance isn't the problem says Galbraith
In a special guest blog, chief executive of the British Insurance Brokers' Association, Eric Galbraith, argues that the industry needs to work together to improve public perception.
'Insurance tops the list of complaints' blares the headline of an article in the Money section of this weekend's Financial Times featuring the latest annual review of personal finance disputes from the Financial Ombudsman Service (FOS).
The piece is damning for our industry and sadly, factually correct, insurance complaints are on the rise in a number of areas. For many FT readers Elaine Moore's article merely confirms what they already believe - that the insurance industry's reputation is
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