PPI complaints hit FOS budget
The budget set out how the ombudsman service planned to deal with a potentially volatile caseload of between 152,000 and 208,000 cases in 2011/2012. This compares with the 180,000 consumer complaints that the ombudsman expected to resolve in the current financial year.
The FOS said the volatility in complaint numbers had been largely driven by cases involving payment protection insurance (PPI).
It claimed that so far this year the volume of PPI complaints had been significantly higher than
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact [email protected].
You are currently unable to print this content. Please contact [email protected] to find out more.
You are currently unable to copy this content. Please contact [email protected] to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
More on Regulation
Videos/Podcasts
Insurance Covid-Cast: How has staff productivity been impacted by remote working?
For the 35th episode of Post and Insurance Age’s video series we gathered together a panel of senior insurance managers to discuss how productive staff have been since Covid-19 lockdown, and whether it has changed as restrictions have eased?
Subscribe to our daily newsletter for all the latest news
Most read
- Supreme Court rejects insurers' appeals in BI test case judgment
- Insurers urged to pay claims quickly following BI ruling
- Inflexion plans to build another "powerhouse" UK broker after Bollington sale
- Bollington deal to “supercharge” Gallagher’s presence in the North West
- Finch buys Compass member Headley Group
- Vizion takes broking director from Gallagher
- Biba reveals conference theme