PPI judgement welcomed by FSA but disappoints banks


Following the judgement from the High Court the FSA said its primary aim had always been to get proper redress for those with genuine complaints.

The regulator stated it believed the decision would lead to an improvement in the way customers were treated when complaining.

It added that there have been more than 1.5 million complaints made about PPI since it took over regulation of the product in 2005 and that while, on average, firms had rejected around 60% of the complaints made to them, the

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: