TCF warrants plenty of TLC

If you thought the Financial Services Authority's (FSA) Treating Customers Fairly (TCF) initiative was woolly and vague, think again. If you thought it was too nebulous and imprecise to feature on your compliance radar, watch out.

Clive Briault, the FSA's managing director of retail markets, has warned firms that the regulator will be looking for hard evidence that TCF has been embedded into corporate culture. And his deadline is neither vague nor imprecise: it is March 2007.

The FSA says that

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