Insurance Age

Case Study: Keelan Westall

With new business up by 40% and retention rates of almost 90%, Keelan Westall attributes much of its progress to the customer service provided by its in-house claims department - headed up by claims manager Sue Regan.

The nine-strong claims team has recently benefited from intensive training and the implementation of a series of initiatives designed to boost efficiencies and further reduce claims settlement times.

Keelan Westall offers dedicated claims handlers, who are available to provide

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