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Michelle Worvell

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Articles by Michelle Worvell

Outsourcing - Outside in

Rachel Gordon considers the value that consultants might add to brokers' operations and asks: can the costs be justified in a recession?

It's party time for Age

This month Insurance Age is celebrating 30 years of serving the UK general insurance broking communi...

Up close and personal

A team player with complete belief in his staff, John O'Roarke talks to Michelle Worvell about how the general insurance market has changed, regrets he has had along the way and his vision to bring LV into the public spotlight

LBBS taken under the fin

Layton Blackham Business Solutions (LBBS), the commercial network, is to come under the Bluefin umbrella and rebrand as Broker Partnership Services (BPS).

Clearing its name

With the banking sector in the world's bad books at the moment, what effect will this have on the insurance industry? This month, Jessica Pothering asks the panel how insurance can save face

Data loss - Data defence

Anne Crofts and Rhiannon Davies iterate the case for adhering to Financial Services Authority regulations concerning maintaining good data security

JLT to the core

Dominic Burke has proved his worth as JLT group CEO by leading the company through tumultuous times with sheer determination and passion. Martin Friel finds out what has been at the top of his agenda for success

The industry's empty promises

The industry must raise its customer service standards in line with today's modern, 24/7 world if it is to shake off its poor reputation for policy wording and claims payouts, argues Paul Meehan

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