Clearing its name

Attendees

Amanda Blanc - Managing director, broker division, Towergate

Diana Honey - Relationship director, insurance, Lloyds TSB Corporate Markets

Helen Withers - Managing director, Arc Legal Assistance

Norman Black - Principal consultant, SAP

Jeremy Kent - Chief executive officer, The Brand Counsel

Andrew Linnell - Director, Hansen Young

Given the tarnished reputation of the financial services industry, specifically in banking, how can insurance differentiate itself and ensure it does not get