Analysis
Making an impression
Despite their sound risk management knowledge and close client relationships, brokers are not always the obvious choice when businesses seek operational advice. Edward Murray explores how to stand out
Out with the old?
Following the Conservative's regulatory proposals, this month's power hour contemplates the future of the FSA. Louise Meeson asks if the insurance industry would benefit from regulation that differentiates it from the banking sector and examines how…
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Brokers causing a stir online
The great housing puzzle
The personal household market is growing ever closer to the personal motor model with customers making greater use of aggregator websites. Emmanuel Kenning explores how brokers can differentiate themselves.
Brand strategy
Advertising is difficult but it pays to do it well - even more so in a recession. Marketing is more complex still and there are plenty of brokers out there in need of direction, writes Rachel Gordon.
Resolving poor insurer service
I am experiencing poor service from my insurer. How should I approach it to change this?
Keeping customers' interest
What does engaging effectively with our customers mean and why is it important to keep up with trends in how they prefer to communicate?
Senior managers in the firing line
Kate Tilley and Emily Bourne explain how the Financial Services Authority is likely to implement its promise to hold senior individuals to account in firms found to be in breach of regulations.
It's all about the long term
Andrew Tjaardstra says any small independent broker strategy should be about the long term
Marketing is key in the recession
Brokers need to embrace this difficult but rewarding necessity
Wheely fast
Emmanuel Kenning looks at how quickly insurers can change their motor rates.
Taking the tough decisions for 2010
Unpopular choices on staff, pay and benefits have been taken by managers this year, leaving employees to face salary freezes, unpaid holiday and flexible working hours. Will it be the same next year, asks Andrew Tjaardstra.
CBG teams up with Close
CBG changes strategy for premium finance
Loss adjusters fight downturn
The strains being felt across the insurance industry have not bypassed loss adjusters. The sector is working hard to mitigate the effects, though, writes Rachel Gordon.
Seeking small green shoots
A tough first half of the year could be leading to nascent recovery, though it is still tough on the UK's high streets, writes Emmanuel Kenning.
Funding concerns for charities
Emmanuel Kenning examines recent charity sector reports and a new insurer offering.
Tempting decisions
Finding new business and keeping it is an ongoing preoccupation for brokers and insurers and, with aggregators driving many personal lines sectors into aggressive price cuts, the pressure is on to compete in this market, writes Fiona Nicolson.
Life's no beach
A sector depression and change in regulatory structure have both added pressure for those involved in travel insurance. Opportunities do still exist for canny brokers though, argues Rachel Gordon.
Passing it on
Edward Murray explains the options available for those thinking of selling up and how to plan for some of the more worrying issues that the process brings up.
The risks of reclamation
A ruling against a council that allowed birth defect-causing contaminants to escape from a reclamation site could add to the already heavy burden placed on the construction industry, explains Paula Jefferson.
Talking the walk
Brokers' communication needs are changing. Emmanuel Kenning analyses the growth of the personal digital assistant market.