Treating customers fairly (TCF)
The Blog Spot: Should insurance go back to its coffee shop roots?
Insurance Age content director Jonathan Swift mulls whether insurance broking needs to go back to its beginnings to find the right blend for future success.
Regulator's gaze falls on wholesale insurance
Regulator is already engaging with insurance trade bodies about wholesale insurance.
Expertise in Action: Broker: Preferential treatment
Few clients are interested in commission disclosure, however, the issue of preferential treatment for brokers that produce the most business for insurers could soon face regulatory scrutiny.
Expo South 2013: FCA's regulation approach will cause brokers "brain ache"
The Financial Conduct Authority's (FCA) approach to regulation is "fundamentally new, fundamentally different and will cause a lot of brain ache" brokers heard at Insurance Age's Broker Expo South 2013.
FCA reveals conflict of interest review at 3R's event
A thematic review into broker conflicts of interest will be launched by the Financial Conduct Authority (FCA), it was today revealed by the regulator at Insurance Age's 3R's event.
Chartered is one way but not the only way, says L&G
L&G values chartered status however it is not the only measure of professionalism among brokers that the provider looks for, according to Mark Holweger.
The human touch
Brokers have to retain the human touch but still embrace smart uses of new technology, explains Cathie Bruce
Blackburn broker banned by FSA
The Financial Services Authority (FSA) has banned Mukhtar Khan, trading as United Finance and Insurance Services (UFIS), for not being fit and proper on competence and capability grounds.
FSA issues £2.8m fine for TCF breaches
The Financial Services Authority (FSA) has doled out a near £3m fine to an American insurer operating in the UK.
Is the FSA ready to trash TCF?
FSA assures brokers its focus on TCF remains despite cancellation of workshop road shows
Editor’s letter - September 2011
“Brokers would do well to pay attention to the spirit of what TCF was trying to achieve, even if the regulator’s beady eye is elsewhere at the moment”
Compliance consultant wants client name cleared, not apology
The compliance consultant at the centre of a bullying claim with the regulator has insisted she wants her client’s reputation cleared rather than receive an apology.
FSA to apologise over "bullying" TCF assessors
The Financial Services Authority (FSA) has said it will apologise to a firm's compliance officer for the conduct of two treating customers fairly (TCF) assessors during a supervisory visit after an official complaint was upheld.
FSA threatens action against small brokers over add-ons
Small brokers are not treating their customers fairly and are not even sure whether they are conducting an advised or non-advised sale when selling add-ons according to a report from the regulator.
Regulator puts TCF on the backburner
The Financial Services Authority (FSA) has cancelled its programme of regional workshops on treating customers fairly to concentrate its resources on the move to the new regulatory restructure and the RDR.
Brokers suing clients over contested complaints could breach TCF
Brokers that sue clients for complaining could be in breach of Treating Customer Fairly (TCF) principles.
FSA chief claims radical approach needed to force change
The current regulator’s chief executive Hector Sants has stated that, over the past eight years, there has been “little or no evidence that any significant change has occurred in the attitude of the financial industry towards its customers”.
FSA grilled over delayed FSCS review
The All Party Group on Insurance and Financial Services has expressed its disappointment that the regulator could miss the deadline for its review of the Financial Services Compensation Scheme (FSCS).
Meerkats and opera singers come under the FSA's spotlight
The FSA's announcement of guidance for aggregators when it comes to treating customers fairly in the selling of general insurance has provoked a flurry of responses from you the loyal reader. Perhaps you're tired of the large opera singer and Aleksandr…
Compare The Market also welcomes FSA review
Insurance comparison website Compare The Market has added its voice to the industry’s welcome for the Financial Services Authority’s (FSA) review into whether aggregators are treating customers fairly.
Gocompare responds to FSA’s comparison site review
The only aggregator currently a member of the British Insurance Brokers' Association (Biba), Gocompare.com, has welcomed the Financial Services Authority’s (FSA) proposed guidelines for comparison sites.
Biba welcomes FSA proposed guidance for comparison websites
The British Insurance Brokers’ Association (Biba) has welcomed the Financial Services Authority’s (FSA) guidance consultation for insurance comparison websites.
FSA review reveals TCF issues for aggregators
The Financial Services Authority (FSA) has deemed it necessary to issue proposed guidance on the selling of general insurance policies through price comparison websites.
Polly C - the hottest insurance gossip
Claim Experts' latest board appointment has made Polly chuckle.