Treating customers fairly (TCF)
FSA unveils intensive consumer protection strategy
Hector Sants, CEO of the Financial Services Authority (FSA), has outlined the watchdog's new consumer protection strategy.
Brokers professional indemnity: Covering your back
There is growing evidence that clients left unsatisfied by their insurance payouts are blaming brokers. Liz McMahon explores likely sources of litigation and how brokers can protect themselves
IIB plea for fair treatment of brokers
Bradshaw demands regulator treat brokers as it does consumers
Playing fair?
With the recession prompting cost-cutting measures across all industries, insurance claims service is suffering. John Sims explores the treatment of UK policyholders and questions whether it adheres to TCF
FSA reaffirms consumer responsibility findings
In the absence of a consensus, The Financial Services Authority said it will maintain its current approach to balancing the responsibilities of consumers and firms
Regulation - Managing regulation
The raft of incoming regulation and guidelines means that brokers have a range of regulatory topics to grapple with. Ralph Savage discusses some of their options with experts in the field
Aggregators to unite under trade body in push for professionalism
The price comparison sector is set to make a bold bid for greater respectability with the imminent f...
The appliance of compliance
Treating customers fairly
TCF MI failure raises questions
With the second deadline of the year looming, Katherine Brandon reviews the issue of management information for Treating Customers Fairly compliance