Brokers suing clients over contested complaints could breach TCF
Brokers that sue clients for complaining could be in breach of Treating Customer Fairly (TCF) principles.
A broker that had planned to sue a former client for libel, following a complaint alleging he had mis-sold them payment protection insurance, could be in breach of TCF, according to Mortgage Strategy.
Regulation consultant Adam Samuel has said the move would breach the Financial Services Authority's (FSA) TCF's sixth principle, which states that complaints must be facilitated and made easy by firms.
When asked if this rule would equally apply to general insurance brokers, the British Insurance
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