Compliance consultant wants client name cleared, not apology

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Catherine Lumb, a freelance investment compliance consultant, told Insurance Age that the offer of an apology from the Financial Services Authority (FSA) was not and had never been what she wanted.

Instead she wants the regulator to admit that the initial Treating Customers Fairly (TCF) assessment her client received was “wrong, incomplete or inconclusive”.

The issue first arose when her client, a small IFA, received its first TCF visit. The assessor initially told a director of the firm that

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