FSA to apologise over "bullying" TCF assessors
The Financial Services Authority (FSA) has said it will apologise to a firm's compliance officer for the conduct of two treating customers fairly (TCF) assessors during a supervisory visit after an official complaint was upheld.
Complaints Commissioner Sir Anthony Holland castigated the regulator's staff for allowing their relationship with the officer to "deteriorate" during the visit in September last year, according to IFAOnline.
The unnamed complainant had accused the FSA representatives of "bullying behaviour".
Sir Anthony said the visit should have been carried out with a "more-than-usual degree of sensitivity", on the grounds that there had been a previous TCF assessment on which the firm and the FSA had disagreed
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