The human touch
Brokers have to retain the human touch but still embrace smart uses of new technology, explains Cathie Bruce
The latest data from Acturis (see pages 42-44) suggests the faintest glimmer of light for UK commercial insurance, with average premiums for four lines – commercial combined, combined liability, packages and property owners – holding firm in Q2 2012, with only fleet seeing a reduction.
Nothing more than a glimmer, then. Tough competition and continued recession means organic growth in commercial premiums will be challenging. However, insurers are desperate, and indications are that 2013 may see
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