Editor’s letter - September 2011
“Brokers would do well to pay attention to the spirit of what TCF was trying to achieve, even if the regulator’s beady eye is elsewhere at the moment”
One of the regulator’s flagship ‘guidelines’ over the last five or six years has been the principle of Treating Customers Fairly (TCF). It was designed and introduced to ensure that those with expert financial knowledge did not take advantage of those who lacked it when it came to buying and selling financial products.
General insurance brokers, the majority of them the smaller ones, always found it difficult to get to grips with what the Financial Services Authority (FSA) wanted them to do in
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