Editor’s letter - September 2011


One of the regulator’s flagship ‘guidelines’ over the last five or six years has been the principle of Treating Customers Fairly (TCF). It was designed and introduced to ensure that those with expert financial knowledge did not take advantage of those who lacked it when it came to buying and selling financial products.

General insurance brokers, the majority of them the smaller ones, always found it difficult to get to grips with what the Financial Services Authority (FSA) wanted them to do in

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