Payment protection insurance (PPI)
Natalie Ceeney steps down as FOS' chief ombudsman
Watchdog trebled in size under departing chief's leadership.
PPI complaints top one million
The Financial Ombudsman Service (FOS) has now received over one million complaints about payment protection insurance (PPI), with the majority of them being in relation to the mis-selling of policies.
FCA complaints fall in H1 2013 as GI grievances grow by 16,000
Consumer complaints reported by financial services firms to the regulator fell by 500,000 between the second half of 2012 and the first half of 2013.
FCA review finds serious problems in PPI complaints handling
The Financial Conduct Authority (FCA) has found serious problems with complaint handling decisions and communications to customers at two thirds of firms reviewed in a payment protection insurance (PPI) investigation.
Rise in PPI complaints takes FoS to new record
The Financial Ombudsman Service (FoS) has revealed that complaints between 1 January and 30 June 2013 reached a record high of 327,035, a 15% increase on the previous six months.
PPI – new eye-boggling numbers
Sometimes figures speak for themselves.
PPI complaints more than double
The Financial Ombudsman Service (FOS) has revealed a 140% increase in the number of new payment protection insurance (PPI) cases it received to 378,699 in the year ended 31 March 2013.
FCA reveals approach to regulatory failure
The Financial Conduct Authority (FCA) has published its approach to investigating and reporting on regulatory failure.
Lloyds tops FCA insurance complaints table
Lloyds TSB Bank received 312,668 complaints regarding general insurance and pure protection, according to the Financial Conduct Authority’s (FCA) latest figures.
PPI cold-calling company ordered to pay £1,000
A payment protection insurance (PPI) cold-calling company has been instructed to pay £1,000 to a man called more than 90 times in two months.
Brokers' FSCS interim levy confirmed as £16m
Brokers will be hit with an interim Financial Services Compensation Scheme (FSCS) levy of £16m - down from the £20m previously predicted, Insurance Age can reveal.
PPI claims handling creates 20,000 jobs
The handling of payment protection insurance (PPI) mis-selling claims has led to the creation of 20,000 new UK jobs.
PPI complaints soar as FOS cites 'unprecedented levels'
Lloyds TSB has topped the list of payment protection insurance (PPI) offenders in the second half of 2012, with 42,195 complaints.
Lloyds fined £4.3m for delayed PPI redress payments
Lloyds Banking Group (LBG) has been fined £4.3m for delayed payment protection insurance (PPI) redress payments.
Yet another kick in brokers' FSCS teeth
As sure as night follows day, brokers' favourite regulatory cost is set to rise yet again.
Brokers' FSCS levy will climb to £58m
Brokers are likely to be slapped with another Financial Services Compensation Scheme (FSCS) levy hike, the body has confirmed.
Biba urges brokers to budget for £21m FSCS levy
The British Insurance Brokers' Association (Biba) has warned that there is "every likelihood" that an interim Financial Services Compensation Scheme (FSCS) levy will hit brokers in the coming months.
CMCs pocketed £7.4m from PPI claims in 2012
Claims management companies (CMC) made more than £7.4m from UK consumers claiming compensation for mis-sold payment protection insurance (PPI) in 2012.
PPI complaints quadruple to six figures
The Financial Ombudsman Service (FOS) has confirmed it received 145,546 complaints about payment protection insurance (PPI) in the three months to December 2012.
New PPI guidance issued to avoid "previous failings"
The Financial Services Authority (FSA) and the Office of Fair Trading (OFT) have published guidance designed to avoid repeating payment protection insurance's (PPI) "previous failings".
FSA confirms BBA talks about potential PPI deadline
The Financial Services Authority (FSA) confirmed it has been approached by the British Bankers' Association (BBA) about a potential payment insurance (PPI) complaint deadline.
FSA in talks with banks over PPI claims deadline
The Financial Services Authority (FSA) is reported to be in talks with the banking industry to set a deadline for customers being able to claim for mis-sold payment protection insurance (PPI).
Banks' PPI costs could double to £25bn
Banks may be forced to pay £25bn in repayments for payment protection (PPI) mis-selling, according to The Times.
Libor scandals drive record FSA fines of £312m
The Financial Services Authority (FSA) handed down a record-breaking £312m in fines in 2012.