
PPI – new eye-boggling numbers

By any stretch of the imagination a 140% increase in the payment protection insurance (PPI) workload of the Financial Ombudsman Service (FOS) is news.
In the year to 31 March 2013 the FOS received 378,699 new PPI complaints - 74% of its total workload - up from 157,716 the year before.
However, for brokers who have long complained that they are being treated like a fruit machine stuck on "pay-out jackpot mode" there was a glimmer of good news.
In its annual review the FOS stated: "Towards the
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact [email protected].
You are currently unable to print this content. Please contact [email protected] to find out more.
You are currently unable to copy this content. Please contact [email protected] to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
More on Broker
Videos/Podcasts
Insurance Covid-Cast: How has staff productivity been impacted by remote working?
For the 35th episode of Post and Insurance Age’s video series we gathered together a panel of senior insurance managers to discuss how productive staff have been since Covid-19 lockdown, and whether it has changed as restrictions have eased?
Subscribe to our daily newsletter for all the latest news
Most read
- SSP confirms job cuts as CEO Stephen Lathrope exits
- Google: Why brokers are "key enablers"
- Video: Risk Insights - the impact of Brexit on the UK economy
- Aston Lark buys O’Loughlin Insurance Group in Ireland
- Video: Risk Insights - the evolving cyber risk
- Video: Covid-19 and the changing claims landscape
- Analysis: The future of the networks model