Barclays' general insurance complaints double

complaint

The bank reported that if complaints relating to general insurance, the majority of which concerned the mis-selling of payment protection insurance (PPI), were excluded, total complaints would have been reduced by 11% from 177,871 in H1 2011 to 158,492 in H2 2011.

However, when general insurance complaints were factored in, the total number of complaints rose by 12%.

Antony Jenkins, chief executive of Barclays retail and business banking, said: “We made a commitment to put customers at the heart

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