General insurance tops regulator's complaints table


According to the regulator, which collates complaints reported to it, there were 2,256,172 complaints about financial services in 2011, 1,280,940 of which were received by general insurance firms, a 49% increase on the previous year.

The majority of complaints related to payment protection insurance (PPI).

The number of complaints relating to this product increased by 85% to 977,510 and the number of complaints about advising, selling and arranging increased by 69% to 1,093,684. Again, the vast

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