Focus - technology: Taming the tide of systems improvement

The technology ocean requires time, flexibility and planning to navigate safely and, as the aggregator model shows, there is great danger in being left behind a business ship bound for new, exciting and profitable lands, writes Ed Murray.

When it comes to technology, insurance brokers are no different from anyone else: there are two clear camps. On one side stand those that welcome advances in IT with open arms and use them to improve both their personal and professional lives. On the other side are those for whom IT is a necessary evil; the electronic revolution may be something they have to live with but it is not something that they feel inclined to engage with or relish.

What is perhaps most interesting is that, despite these