Insurer
On the road
Charles Manchester gets his kicks on his epic trip along Route 66.
Markel merges Europe and international divisions
High Court approves merger designed to increase efficiency of European group.
FCA hires Sicsic as general insurance retail department head
Aviva group risk director Sicsic to leave the insurer and step down as chairman of Oric International.
Start me up
Risto Rossar, veteran of two insurance start-ups, explains how to get a successful business of the ground.
Axa tops Brokerbility survey for overall satisfaction
The provider was also top of the pile in the claims category.
FCA appoints two new executives
Director of enforcement and market oversight as well as director of risk and compliance oversight appointed.
Lloyds Bank hit by record £117m PPI fine
Regulator slams bank’s unacceptable conduct in mishandling claims.
Insurance Island Risks – Ageas's Andy Watson
Ageas CEO Andy Watson is next up in the Insurance Island Risks recording booth.
Redundancy threat at L&G's Hove office
Insurer confirms consultation process with learning and development team.
Industry needs better communication, says Allianz's McGinn
Commercial general manager's warning comes after FCA review of industry's SME claims service.
Sector failing on customer experience
Report says insurance firms’ customer relationships are “bland and undistinguished”.
LV employee joins IFED
Technical controller seconded to City of London Police to work with Insurance Fraud Enforcement Department.
#Biba Fever - Episode 8: The last word on the conference from Gary Humphreys
Three weeks after the British Insurance Brokers’ Association conference, Insurance Age met up with Markerstudy’s Gary Humphreys to get the final word on the 2015 event.
Getting his kicks on Route 66
Charles Manchester starts his motorcycle road adventure in the US.
Brokers failing on delegated authority
FCA says intermediaries and insurers did not appear to have adequately considered their regulatory obligations.
Sweeney to leave Covéa-owned Sterling
Change follows proposal to fully integrate the Sterling and Covéa businesses to create a bigger organisation.
UKGI rebrands commercial division
Commercial arm relaunched as One Commercial in order to underline focus on regional independent brokers.
LV takes fleet online for first time
Product can cover fleets of two to 200 vehicles.
FCA claims review a “wake-up call”
Industry admits more work is needed on claims following regulator’s findings
Save the broker
James Sharp wades into the conflict of interest debate and recalls an adventurous dining experience that reminded him of the increasingly endangered insurance broker
Communication is key
Winning customers’ trust and meeting their expectations goes much further than getting levels of commission right, explains Amanda Blanc
Double trouble on pricing
Tony Cornell hankers for the time when there was a single price for each risk
Market moves: Advantage insurers
If Market moves were a tennis match, then May’s edition definitely went to brokers but the insurers have bounced back to claim this month’s set. As the market focus box below makes clear, RSA has been notably busy but many providers have got in on the…
Sterling extends reach beyond HNW
Executive Living launch aimed at customers who are underinsured or not eligible for higher cover.