Brokers warned HNW clients more likely to walk than ever if demands not met
The concept of “one size fits all is all but dead” in the private client market, according to Matthew Perkin, trading director, high net worth, art and collections at Hiscox.
Opening Insurance Age’s High Net Worth Forum in London yesterday, he told the audience of over 120 brokers “personalisation and proactivity” are also “no longer buzzwords, but essential and the hallmarks of success”.
And if companies fail to deliver on these aspects, customers are fair more susceptible to change provider than ever before.
Perkin noted: “The HNW market is changing; it is changing quite rapidly and in many some senses it is changing quite profoundly as well.
“As it evolves so too
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Personal
Car premium reductions start to ease
The average cost of comprehensive car insurance in the UK has dropped by £111 (13%) over the previous 12 months to £726, according to the latest data from Confused/WTW.
Home premiums flatten in Q4 – Pearson Ham
Combined home buildings and contents premiums slipped marginally in the fourth quarter of 2025 but the nearly flat results signalled a significant shift from the sharper cuts earlier in the year, according to the latest research by Pearson Ham.
MGA Uris Group seals first acquisition post-Ardonagh split
Specialist personal lines MGA Uris Group has acquired Lutine Assurance Services from Ardonagh Group as it looks to diversify its offering for brokers.
Travel insurance broker goes into liquidation
Michael Pettifer Insurance Brokers, trading as MPI Brokers, went into creditors’ voluntary liquidation on 21 November, the Financial Conduct Authority has confirmed.
Deloitte forecasts home insurers will slide back to losses in 2026 after profits in 2025
UK home insurers are set to make an underwriting profit in 2025, with a net combined ratio of 98%, but will swing back to losses next year with an NCR of 102.1%, according to Deloitte.
Caravan Guard profits soar as turnover up double digits
Caravan Guard grew profit by over 40% in the year ended 31 March 2025 as turnover rose 21%.
Q&A: Grove & Dean’s Michael Lawrence
Michael Lawrence, distribution and underwriting director at personal lines specialist Grove & Dean, spent 34 years at LV general insurance in its various guises before jumping the fence in 2024.
Premium Credit adds three more brokers on back of Close pull out
Premium Credit has struck deals with Riviera Insurance, Principal Insurance, and Bedford Insurance Group after Close Brothers decided to pivot away from personal lines to commercial.