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Management

Satisfaction guaranteed

Tip-top service may be a popular claim to fame in the insurance industry but, as Martin Friel explains, getting to the bottom of what customers really want takes more effort than simply counting on the latest marketing spin

A sterling effort

With some big shoes to fill, John Blundell is a man that is not afraid to roll up his sleeves and get his hands dirty. Sarah Hills speaks to him about his determination to boost Sterling Insurance to the top of the niche insurer pile, the recent…

The big picture

In the run-up to the British Insurance Brokers' Association conference in Glasgow, Insurance Age conducted its annual broker survey on a number of current topics in the insurance industry. Michelle Worvell presents the results

Corporate insurance service launched for SMEs

Inspire Risk Management, a Layton Blackham Business Solutions partner, has been launched to provide a blend of corporate insurance broking services, with ART and captive consultancy services, to the small to medium-sized enterprise sector, as well as…

Cooper Gay in acquisition discussion with Heath Lambert

In line with its strategy of acquiring complementary wholesale and reinsurance businesses in the London market, Cooper Gay has confirmed it is in discussions with Heath Lambert with a view to acquiring its aviation, Global Business Solutions, FSJ and…

Advisers demonstrate TCF adherence through ISO

Many firms may now have TCF policies in place but it is questionable what proportion of these policies are embedded within the firm compared with those that are simply paying lip service to them, says assistance provider

AIG UK set up new commercial lines division

AIG UK will be consolidating its Property, Liabilities and AIG Combined businesses into one Division under the leadership of Jason Harris as the new regional profit centre manager, property, liabilities and AIG combined.

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