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Poor claims service can cost insurers 25% of their clients
Independent research conducted on motor policyholders has revealed that 25% of claimants are unhappy...
HHH collapse creates new opportunities
There are no prizes for guessing what my comment is about thismonth ... the closure of Hill House Ha...
ACSG launches new online service
Aon Captive Services Group (ACSG) has launched a new online service aimed at providing clients with ...
S&P revises outlook on Axa
Ratings agency Standard & Poor's (S&P) has revised its outlook on Axa to 'negative' from 'stable'. S...
ISO appoints new director of client services
Insurance Services Office (ISO), the provider of personal-injury claims and anti-fraud insurance sol...
Capita Group to manage contract
The Capita Group is to manage the contract to administer all miners' personal-injury liability claim...
Latest statistics from IUA
Latest statistics from the International Underwriting Association of London (IUA) showed a positive ...
Back to the 'chalk board' for middle managers
Munters, the property damage restoration firm, has launched a new web-based 'school', called Munters...
Towergate Finch forms new strategic alliance
Towergate Finch has formed a new strategic alliance with insurE-com to offer users of insur-E.office...
SVB Holdings creates Novae Underwriting
Novae Underwriting, a new specialist liability writer for the small and medium-sized enterprise (SME...
Groupama appoints Andy Heap
Groupama has appointed Andy Heap as head of customer propositions. He moves across from his role at ...
Online forum for brokers launched
Insurance Age understands that many brokers across the UK may be feeling more isolated now than ever...
New money
Woodstock Insurance Brokers started up with a completely clean slate two years ago - and immediately began looking for a third-party premium finance provider. Ian Jerrum asked them how, and why, they did it
Hymans Robertson increases automation
Hymans Robertson, the independent firm of actuaries and consultants, has increased the automation of...
Personal lines brokers top performer in 2003 survey
Personal lines brokers with revenues of between £3m and £10m were the top performers in the broking ...
Claims Standards Association and Personal Injury Federation to form one body
The Claims Standards Association and the Personal Injury Federation have agreed to form one body and...
Quoteline Direct enhances courier policies
Quoteline Direct has enhanced its policies for couriers to include tailored policies for those who a...
Kwik-Fit Insurance Services to change name
Kwik-Fit Insurance Services has announced it is to change its name to reflect a growing portfolio of...
Royal & Sun Alliance appoints Pat Regan
Royal & Sun Alliance has appointed Pat Regan as group financial controller, subject to approval by t...
Santam reports 186% rise in operating income
South African insurer Santam saw a 186% increase in operating income, from R257m (£20.8m) to R735m. ...
Legacy-system issues
While legacy-system issues continue to have prominence somewhere on insurers' lists of priorities, O...