Referral fees

Profile: Friend or foe? We meet Mactavish CEO Bruce Hepburn

Many in the insurance sector will have strong, and not necessarily favourable, opinions of Bruce Hepburn, but the outspoken Mactavish CEO tells Martin Friel that the consultant’s criticisms of brokers could lead to a fairer and more profitable industry

The week that was

This was a bad week for the insurance industry in terms of press – consumer group magazine Which? in particular had a field day, accusing insurers of charging customers exorbitant ‘hidden fees’ to make run of the mill changes to policies.

Reportage: Thinking big about smes

The difference between the small and the medium-sized businesses under the umbrella term SME can be very large and brokers need diverse tactics to target them both, explains Caitlin Morrison

Admiral ponders creation of law firm

Admiral is considering setting up its own personal injury law firm in light of the developments to legal firms’ ownership under the alternative business structure changes.

Winners and losers

If the ban on referral fees goes ahead next year, the repercussions could 
be felt throughout the industry, explains Tony Cornell

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