The week that was
This was a bad week for the insurance industry in terms of press – consumer group magazine Which? in particular had a field day, accusing insurers of charging customers exorbitant ‘hidden fees’ to make run of the mill changes to policies.
The watchdog also highlighted the practise employed by water companies of pushing unnecessary insurance policies on customers. This wasn’t as broad a swipe at the industry in general, but Homeserve did get dragged into the spotlight.
And what a week Homeserve had. While it is merely guilty by association in regard to the water companies, the news that it has been fined a record £750,000 by Ofcom for making excessive silent and abandoned phonecalls to its UK customers cannot be similarly shrugged
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