The week that was


The watchdog also highlighted the practise employed by water companies of pushing unnecessary insurance policies on customers. This wasn’t as broad a swipe at the industry in general, but Homeserve did get dragged into the spotlight.

And what a week Homeserve had. While it is merely guilty by association in regard to the water companies, the news that it has been fined a record £750,000 by Ofcom for making excessive silent and abandoned phonecalls to its UK customers cannot be similarly shrugged