Let us move on from the blame culture.

Over the last few months, there has been a lot of talk about insurance company service standards, cu...

Over the last few months, there has been a lot of talk about
insurance company service standards, culminating two months ago in the
British Insurance Brokers Association announcing that it would be drawing
up a series of benchmarks by which brokers can judge companies.


There is no doubt that mergers and acquisitions have led to an appalling
drop in service by many of the major insurers. Claims are held up in
massive queues, terms are sent out late, policy schedules are riddled with
inaccuracies